Terms and Conditions of Service

By using this site and the related PandaFan services, you agree to be bound by the following Terms and Conditions. These Terms apply to all current and future features, content, and services made available through your PandaFan account by Beexio B.V. and its affiliated subsidiaries (collectively, the "Company"), all of which are referred to in these Terms as the "Service".

The English version of these Terms is the controlling version. Any Chinese translation is provided for convenience only. In the event of any inconsistency, the English version shall prevail.

About the Company

Depending on your account type, location, billing details, purchased service type, and actual fulfillment arrangement, the entity providing services to you may be either the Company itself or one of its affiliated subsidiaries.

In these Terms, "Company" refers to the actual entity that provides services to you. The relevant service provider can usually be identified from your payment records, invoice, or billing information shown on your account page.

Definitions

• "Service" means the network access, configuration, account functions, client software, route information, ancillary features, and related support made available by the Company, but does not include any guarantee of access to any specific third-party website, app, media platform, or region-locked content.
• "Core Service" means the basic entitlement to use the purchased service while your Account is in good standing and payment and compliance conditions are satisfied, excluding issues caused by customer equipment, network conditions, or Third-Party Services, and excluding any guarantee of continued availability of any specific Route, region, protocol, IP address, website, or media platform.
• "Account" means your personal PandaFan account used to purchase, manage, and use the Service.
• "Route" means any specific server, node, entry or exit location, protocol, port, IP address, route, or combination thereof that may be selected or assigned within the Service.
• "Third-Party Service" means any website, app, media platform, online service, app store, payment processor, or communications network not controlled or operated by the Company.
• "Promotional Rewards" means bonus time, account credits, referral rewards, discounts, annual-plan bonus months, or other benefits that are not directly purchased by separate payment from the user.

Users of the Service and Availability by Region

This Service is provided only to individuals who are at least 13 years old, or to minors who have obtained parental or legal guardian consent to open and maintain an account. This Service is for personal use only. Accounts registered by bots or automated methods are not authorized and may be terminated.

Each user is responsible for all activity conducted through the Account and must ensure that use of the Service complies with applicable law, these Terms, and any supplemental rules displayed on the purchase page, help center, or account page.

The Service is offered only in countries or regions where the Company chooses to make it available and where your billing address, payment method, connection location, compliance requirements, anti-abuse controls, and operational conditions permit it. Certain countries or regions may be restricted, refused, temporarily unavailable, or subject to additional conditions, including without limitation parts of Southeast Asia. The list of accepted billing countries or regions, restricted connection locations, and related conditions may change at any time and is determined by the options and validation shown or performed at the time of purchase, connection, or account review.

Usage Policy and Prohibited Activities

The Service may not be used for activities prohibited by Dutch law, the law of your location, or any other applicable law. To protect the Service, users, and third parties from misuse, abuse, or harm, the Company enforces rules that apply to all users. You expressly agree not to use the Service for any of the following:

• Accessing, sharing, downloading, or uploading illegal content, including without limitation child pornography or content perceived to be child pornography;
• Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability;
• Sending or transmitting unsolicited advertisements or content, including spam, through email or any other communication channel;
• Attempting to access, probe, or connect to computing devices without proper authorization, including any form of hacking;
• Infringing the intellectual property rights of the Company or any third party;
• Engaging in any activity that may disrupt the Service, including crawlers, TOR nodes, or other primarily automated uses;
• Participating in unlawful activity, or providing means, assistance, or instructional information for others to engage in unlawful activity;
• Abusing unlimited data by using more than 500GB of data in a calendar month without prior approval;
• Exceeding the limit on simultaneous online devices allowed by the Service;
• Using the Service on a device that you do not have the right to use;
• Sharing the Account or Service with anyone other than family living under the same roof;
• Sharing the Account or Service with more than one family member living under the same roof;
• Using the Service for any commercial purpose without the Company's permission.

If the Company believes that you participated in, assisted with, organized, or repeatedly engaged in any of the conduct above, the Company may, depending on risk, severity, and repeat behavior, issue reminders, impose restrictions, throttle, soft-ban, suspend, terminate, delete the Account, revoke Promotional Rewards, refuse reinstatement, or take any other necessary measure. If your conduct causes loss to the Company, you may also be liable for that loss, including amounts charged to the Company by outside entities, attorneys' fees, and related costs.

Service Scope, Compatibility, and Third-Party Limitations

The Company will use commercially reasonable efforts to keep the Service available, but scope, coverage, speeds, latency, server locations, protocols, quality, compatibility, and available features may vary over time and by location, network conditions, operating strategy, and third-party constraints. The Service does not include any perpetual right to any specific Route, region, protocol, IP address, port, entry point, or exit point.

You understand and agree that specific Routes, regions, entry or exit locations, protocols, ports, IP addresses, features, or resource counts within the Service may be added, reduced, replaced, migrated, throttled, removed, or become temporarily unavailable at any time due to network conditions, upstream provider changes, maintenance, compliance requirements, anti-abuse measures, cost controls, or business decisions. The Company does not guarantee that any specific Route, region, location, protocol, or quantity will remain available or unchanged. If other parts of the Service remain usable, the adjustment, reduction, replacement, removal, or temporary unavailability of certain Routes, regions, or features does not by itself constitute a total service outage, breach, or grounds for refund or compensation.

Third-party websites, apps, media platforms, or online services may at any time identify, restrict, degrade, deny, challenge, or block connections associated with IDC infrastructure, cloud providers, VPNs, proxies, or shared exit IP addresses. The Company has never promised, and does not guarantee, that it can bypass any third-party restriction, nor does it guarantee continued access to, unblocking of, or usability of any particular third-party service, region-locked content, or feature, including without limitation Netflix. Any inability to access or unblock a particular third-party service, reduced quality, repeated verification challenges, account risk controls, or unstable experience caused by third-party policies, copyright requirements, geographic restrictions, anti-abuse systems, network paths, or blocking measures shall not be deemed a defect of the Service and shall not constitute grounds for refund or compensation.

Certain servers, Routes, regions, or users in particular locations may also be affected by local government action, regulatory requirements, telecom carrier controls, censorship systems, administrative orders, network blocking, mandatory interference, or other measures beyond the Company's reasonable control. In those force majeure-like or otherwise uncontrollable situations, the Company will only use commercially reasonable efforts to adjust, repair, replace, or mitigate the impact, and does not guarantee absolute, continuous, or unconditional availability in any particular server, region, or user location. Resulting partial, regional, or user-specific unavailability does not by itself constitute breach, grounds for refund, or grounds for compensation.

You are responsible for obtaining and maintaining compatible devices, operating systems, network conditions, app store accounts, third-party clients, and Company-provided or Company-recognized client versions. The Company may stop supporting outdated clients, outdated operating systems, outdated protocols, specific third-party software, specific import methods, or any usage method that no longer satisfies security or compliance requirements.

Limited Warranties and Liability

To the maximum extent permitted by applicable law, and without affecting any non-waivable statutory consumer rights, the Service is provided on an "as is" and "as available" basis. The Company makes no warranty regarding reliability, security, continuity, merchantability, fitness for a particular purpose, uninterrupted operation, or error-free performance.

The Company does not control, and is not responsible for, any data, content, services, or products, including software, that you access, download, receive, or purchase while using the Service. To the extent permitted by applicable law, the Company is not liable for disclosure, damage, delay, loss, misdelivery, failure of delivery, or loss of profit arising from security failures, vulnerabilities, third-party systems, or transmission risks relating to the Service.

The Company is not liable for data, information, or pages lost, not delivered, delayed, misdirected, or unusable because of interruptions or performance issues with the Service, communications services, Third-Party Services, networks, customer equipment or resources, app store restrictions, or other third-party factors. Examples include inability to obtain a particular regional Apple ID, Google Play account, compatible client, or third-party download channel.

The PandaFan website may contain links to other websites or resources. The Company is not responsible for the content, availability, accuracy, privacy practices, or terms of any linked site, Third-Party Service, or external resource.

Account Restrictions, Suspension, Termination, and Appeals

For security, anti-fraud, compliance, payment dispute handling, risk control, service stability, or enforcement of these Terms, the Company may at any time issue reminders, request explanations, restrict features, throttle, soft-ban, suspend, terminate, delete, refuse activation, refuse reinstatement, or take any other reasonable measure with respect to an Account or the Service.

In cases involving suspected fraud, stolen payment instruments, chargebacks, serious abuse, account sharing for resale, circumvention of restrictions, legal risk, security risk, or other urgent circumstances, the Company may act immediately without prior notice. In less urgent or less serious situations, the Company may, but is not required to, send one or more notices, reminders, or opportunities to explain before taking action.

If your Account or Service is restricted, suspended, or terminated, you may submit an explanation or appeal through the support page. The Company may determine, in its sole discretion, whether to restore access, under what conditions to restore access, whether to require additional information, and whether to maintain, modify, or revoke the original action.

As a condition of restoring an Account or the Service, the Company may revoke Promotional Rewards, gifted time, reward credits, annual-plan bonus months, or other promotional benefits associated with the Account. To the extent practicable, the Company may preserve service time actually purchased for separate payment and not represented by those promotional benefits, but the Company is not required to restore any benefit that has been abused, consumed, expired, or revoked.

Indemnification

To the extent permitted by applicable law, if any third-party claim, investigation, loss, liability, penalty, cost, or expense arises out of or relates to your use of the Service, your breach of these Terms, your breach of law, your infringement of third-party rights, or any matter connected to your Account, device, conduct, content, payment dispute, or other acts attributable to you, you agree to indemnify and hold harmless the Company and its parents, subsidiaries, employees, contractors, and partners, including for reasonable attorneys' fees and enforcement costs.

Privacy Policy

PandaFan's Privacy Policy explains how the Company handles and protects your personal data and privacy in connection with the Service. By using the Service, you agree to these Terms and to the Privacy Policy.

Payments, Service Term, and Billing Information

PandaFan services are generally prepaid services. You pay for the selected service period, data allowance, plan, or other clearly described entitlement. Unless expressly stated otherwise on the purchase page, the Service will not automatically renew using your previous payment method when it expires, and there is no automatic renewal subscription that must be separately cancelled.

Unless otherwise stated on the purchase page, the service term generally begins when your order is confirmed and the relevant Service is activated, renewed, topped up, or added to your Account. The Company may delay activation, restrict, or revoke the Service pending payment confirmation, risk review, billing verification, anti-fraud review, or compliance checks.

The Company may require you to provide and maintain truthful, complete, and verifiable billing address information, country or region details, and any other data needed for invoicing, tax, payment, anti-fraud, or compliance purposes. Accepted billing countries or regions, payment methods, and tax treatment may change at any time. If fraudulent payment behavior is detected, including use of stolen payment instruments or false billing data, the Company may immediately stop the Service and may refer the matter to competent authorities.

Whether to extend service time, provide compensation, or restore time affected by payment disputes, chargebacks, compliance review, suspected violations, account restrictions, Third-Party Service restrictions, or other causes not attributable solely to the Company shall be determined by the Company in light of applicable law and the circumstances of the case.

Statutory Consumer Rights

Nothing in these Terms limits, excludes, or replaces any non-waivable consumer rights granted by applicable law, including statutory rights of withdrawal, conformity remedies, statutory refunds, price reductions, termination rights, or other mandatory consumer protections.

If applicable law grants a withdrawal period, conformity standards for digital content or digital services, repair or remedy obligations, price reduction rights, or termination rights, those rights continue to apply to the extent legally required.

If, before the end of any statutory withdrawal period, you expressly request immediate performance of a digital service, and the Company validly obtains any consent, acknowledgment, or confirmation required by applicable law during checkout, order confirmation, or another appropriate step, your statutory withdrawal right may be restricted, reduced, or extinguished to the extent provided by applicable law.

Commercial Refund Policy

The following Commercial Refund Policy is a voluntary policy offered by the Company in addition to, and not in place of, any non-waivable rights you may have under applicable law.

If you are unable to use the core Service due to the Company's fault, you may request cancellation and a refund within 24 hours of your first purchase, provided your data usage does not exceed 100MB. Requests outside those limits may be considered, but approval, scope, and treatment remain at the Company's sole discretion. The Company is only obligated to refund in the original payment currency, and refunds are generally processed within 30 days after the request. To request a refund under this Commercial Refund Policy, please contact us through the support page. This Commercial Refund Policy generally applies only to users who purchased directly through the official PandaFan website or client; if you purchased through a third-party processor, intermediary, or platform, their own refund rules may also apply.

Requests for refunds arising from your own equipment, resources, Third-Party Services, third-party clients, app store accounts, network conditions, or other factors not caused by the Company's fault may be considered, but only at the Company's sole discretion. Examples include inability to obtain a non-China Apple ID, a particular app store account, or a compatible client.

Without limiting the foregoing, if other parts of the Service remain usable, the following circumstances generally do not constitute inability to use the Service due to the Company's fault: adjustments, reductions, replacements, migrations, removal, or temporary unavailability of individual Routes, regions, protocols, ports, IP addresses, features, or resource counts; or identification, restriction, degradation, verification challenges, or blocking imposed by third-party websites, apps, or platforms on IDC infrastructure, cloud providers, VPNs, proxies, shared exit IP addresses, or related traffic.

In addition, inability to connect, unstable connectivity, resets, throttling, or inability to use the Service caused by local government action, regulatory authorities, telecom carriers, administrative orders, network blocking, censorship systems, connection interference, or other measures beyond the Company's reasonable control affecting certain servers, regions, Routes, or individual users will generally not be treated as inability to use the Service caused by the Company's fault. Whether any related refund request is accepted, and how it is handled, will be determined by the Company in light of applicable law and the circumstances of the case.

If you choose to use a dispute, chargeback, reversal, or refund mechanism offered by a third-party payment processor, card issuer, platform, or bank, you agree that the Company may immediately restrict or suspend the Service during the dispute process. In addition, to the extent permitted by applicable law, if the result of such dispute or chargeback causes the Company to incur fees, penalties, or costs exceeding the original service price, the Company may seek recovery of those amounts from you.

The Company may also, in its sole discretion, provide a prorated refund for service fees paid during a period when the Service was unavailable or unusable. To the extent permitted by applicable law, payment processing fees, exchange-rate losses, channel costs, or other non-refundable third-party charges may be deducted from the refund amount.

Referral and Promotional Rewards

Referral and Promotional Rewards are strictly subject to availability and the Company's rules. Referees must be genuinely new users who have never previously purchased the Service.

Referral and Promotional Rewards are non-transferable, non-negotiable, non-refundable, and have no cash alternative.

If the Company determines that a referrer or user engaged in fraud, promotional abuse, service abuse, refund abuse, chargebacks, account sharing for resale, or other conduct that violates these Terms, the Company may revoke all or part of any Referral or Promotional Reward and may further restrict the relevant Account.

Changes to the Service and These Terms

To the extent permitted by applicable law, the Company reserves the right to review, modify, supplement, or update these Terms at any time. If a change materially disadvantages you, the Company will use commercially reasonable efforts to notify you before the change takes effect, or as soon as reasonably practicable afterward in urgent situations, through a website notice, account page notice, email, or other reasonable means. Your continued use of the Service after the effective date of the change constitutes acceptance of the revised Terms.

The Company reserves the right, at its sole discretion, to modify the Service, including by adding, reducing, replacing, migrating, or removing servers, Routes, regions, features, protocols, import methods, support scope, client capabilities, payment methods, or software updates.

To strengthen, protect, and further develop the Service, the Company may provide limited technical support, upgrades, and updates, and may automatically download and install updates or upgrades from time to time. As part of your use of the Service, you agree to receive such updates and upgrades.

If the Company decides, for technical, legal, compliance, security, supplier, commercial, or operational reasons, to discontinue a service entirely or to stop offering a service category to a class of users, the Company will use commercially reasonable efforts to provide advance notice where practicable and will handle any required follow-up in accordance with applicable law.

Governing Law and Dispute Resolution

These Terms and any dispute relating to the Service are governed by the laws of the Netherlands, excluding its conflict-of-laws rules. If the mandatory consumer protection laws of your place of residence grant you additional non-waivable protections, those protections are not excluded by these Terms.

To the maximum extent permitted by applicable law, any lawsuit, dispute, or proceeding arising out of or relating to these Terms, the Service, or the relationship between you and the Company shall be submitted exclusively to the competent courts of the Netherlands.

Miscellaneous

• Severability: If any part of these Terms is held invalid, unlawful, or unenforceable, the remaining parts remain in effect.
• No Waiver: The Company's failure to exercise any right or enforce any provision immediately does not constitute a waiver of that right or provision.
• Entire Agreement: These Terms, the Privacy Policy, and any supplemental rules expressly incorporated by reference from the purchase page, account page, or help center form the entire agreement between you and the Company regarding the Service.
• Assignment: The Company may assign, delegate, or transfer any of its rights or obligations under these Terms to an affiliate or successor in connection with a restructuring, financing, merger, acquisition, asset transfer, or internal reorganization.